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Implement and manage your process - Once you have captured the details of the penalty infringement it’s important that it is followed up to a conclusion. This could involve calculating penalty amounts or producing follow up documentation. Diamonds Process Manager enables you to create your own process for managing your penalty infringement activities. You may have to undertake tasks or provide a response within an agreed time frame. Diamonds Auto Manager allows you to set automatic messages to remind you or other people that tasks need to be completed within an agreed time frame. And if necessary send escalation alerts to remind managers and supervisors of incomplete tasks and work activities. This ensures that you should never miss a deadline again.

Create or attach your standard paperwork - All correspondence to be sent to the offender can be generated using Diamonds Process Manager. Alternatively you can attach your own paperwork to the relevant process stage. Using Auto Manager mail merge functionality allows you to automate the production of letters, envelopes or emails where necessary for the production and delivery of correspondence.

Report and analyse - Reports can be easily generated using Diamonds Report Manager to give extensive views of the status of each of the infringement. Multiple infringements relating for the same offender can be gathered together in dossier for easier administration. Auto Manager generates automatic reminders when payment dates are surpassed.

Payment collection collaboration - Diamonds penalty collection collaboration facilitates collaboration with other agencies such as the delivery of key information and relevant documents to a collection agency. This increases efficiency and reduces the cost of managing the collection of penalties.

Report on your Compliance of your penalty infringement process - Diamonds Reports Manager provides you with summary dashboards and detailed reports about the current and historic status of Compliance. Furthermore, using the Diamonds Auto Manager you could trigger a notification to the compliance manager that a task or event has been completed. Auto Manager will also allow you to trigger an alert if a process is not followed meaning that you can capture non compliance as it happens rather than waiting for an historic audit of events. .

Contact Diamonds now to discuss your requirements and find out how you could benefit from Diamonds Penalty Infringement Management Solution.