equest Technologies have grown to become one of the leading Indian distributors of branded cost effective IT software products.

equest’s business receives a large volume of leads through the web, which they are contractually obliged to process on behalf of the manufactures that they represent. In many instances the leads received may have inaccurate or incomplete details. As a consequence the qualification of leads, to identify opportunities and the handover and quotation process was very manually intensive.

equest had previously used Microsoft Excel spreadsheets to manage this process, but with many people involved and a highly distributed organisation they needed to find a solution that would reduce the time, cost and manual effort involved in their current system. Being an IT company they had previously looked around for technology that could meet their specific business requirements but quickly discovered that nothing matched closely enough the way their business operated.

equest wanted a solution that would automate and match their business processes. They also realised that to achieve the true business benefits of process automation for their operation, they needed a single unified view of all business processes and information. The solution had to be web based to enable collaboration from distributed parts of the business and sales people on the road.

Solution

"Diamonds developers are passionate about their work and it shows in the quality of their solutions. They have put in a lot of effort to develop a strong system that meets your business requirements”.
Abhay Bhalerao (Managing Director)

Diamonds Studio central object repository addressed the integration issues and enabled equest to provide a single unified view of their business processes and information.

Diamonds Studio Process Manager made it possible to recreate equest’s business processes. This enabled lead processing which involved importing leads and managing the human process of de-duping, data cleaning, lead qualification and opportunity allocation. And quotation management which involved creating client quotations and managing the revisions, approvals and client delivery processes.

Diamonds Auto Manager used in combination with Collaboration Manager was able to provide process automation which involved scheduling tasks, meetings, reminders and alerts to enable clear collaboration across the distributed business.

Diamonds Reports Manager was used to forecast the sales pipeline and to produce elegant and consistent reports. Dashboard reporting provided summary information and in combination with Diamonds Auto Manager delivered exception alerts if KPI tolerances were reached.

Conclusion

Diamonds integrated approach combined with the ability to customise key business processes gave equest a solution that delivered a 100% fit to their business. The automation of their processes and their ability to collaborate generated significant improvements in efficiency and productivity. And this in combination with improved management information increased customer and supplier satisfaction levels.

Contact Us now to find out how you could benefit from a Diamonds Solution.