Customer Management

Know your customers - It’s sometimes hard to remember the exact details of all your customers. Also people and relationships change over time. Diamonds Process Manager enables you to capture and maintain all the static and variable details of your customer relationships. Account and Company management allow you to maintain extensive information from multiple addresses and contact information through to financial and trading information. Audit Manager provides you with full details of all previous and active projects so that when a customer calls you can speak with to them with confidence and authority.

Manage your customer relationships - For those of you with a more proactive approach towards your existing customers Auto Manager enables you to assign tasks to be undertaken and to set reminders against specific companies or people so that you can keep in regular contact with them. Diamonds Microsoft Outlook plug in enables the automatic capture and tagging of emails that relate to each customer so that when you search for a customer’s details all email correspondence will be available.

Integrate your sales processes - In conjunction with Diamonds Sales Management solution new opportunities from existing customers can be started quickly from the existing company information. Used in this way Audit manager will provide you with an extensive activity log of all previous opportunities won and lost with that customer.

Report and analyse - Diamonds Reports Manager provides you with summary dashboards and detailed reports about the current and historic status of your customer base. Powerful search capabilities enable you to identify the last time you made contact with a customer or to identify those customers with the least or most activity.

Ensure quality and consistency - Diamonds Compliance Management Module can be used in combination with the Customer Management Module to ensure compliance with your internal ISO and HSE systems and procedures.

Contact Diamonds now to discuss your requirements and find out how you could benefit from Diamonds Customer Management Solution.