Diamonds Penalty Infringement Management, provides a pre-configured "out of the box" solution for organisations delivering back office Administration Services to Public Transport providers, delivering a solution to support the streamlining and organisation of the administration cycle surrounding the registration of ticket infringements.
Penalties associated to the differing types of infringements are determined, and the administrative workflow can then be supported by the solution.
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All correspondence to be sent to the offender can be generated from templates by means of mail merge functionality allowing the simple generation of letters.
Reports can be easily generated giving extensive views of the state of each of the infringements.
Multiple infringements relating for the same offender can be gathered together in dossier for easier administration.
Escalation logic can be applied when payment dates are surpassed and required exports of key information and relevant documents can be generated for delivery to the collection agency.
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